Customer Relations

Two Google review cards side by side: a five-star review with a warm owner reply, and a one-star review with no reply at all, under the headline Small Businesses Reply to the Wrong Reviews

Customer Relations

How Do Small Businesses Respond to Google Reviews? We Analyzed 229,882 to Find Out

How do small businesses respond to Google reviews? Mostly, they don’t. We analyzed 229,882 Google reviews left for small businesses over 18 months, and the

August 19, 2026

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Customer Relations

How Do Small Businesses Respond to Google Reviews? We Analyzed 229,882 to Find Out

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