Welcome To Product Sync

We’re always trying to make life easier for small businesses, and when we rolled out the first version of our Product Sync – a manual setup for Facebook and Instagram shopping – we felt like we had taken a great first step for our clients. But we wanted more. 

We’re happy to report that we’ve done it: now you can set up the synchronisation of all the products listed on your UENI website with Google, Facebook and Instagram from the comfort of your own UENI business hub.

Table of Contents

Say Hello to Google Surfaces

Now, our clients can sync their UENI product catalogue with Google Merchant Centre as well as Facebook Marketplace and Instagram Store. When you make updates to your products on your UENI page, you’ll be able to see them appear moments later on these platforms.

We’ve also made the process more simple, so not only is it fewer clicks to get your products live, but you’ll be able to quickly see your products on Facebook, Instagram, and Google search results (including image searches, Gmail, and Google Shopping).

One last thing: if you have a Google My Business (GMB) listing, your products will also appear on local searches.

Need a Refresher on Product Sync?

Photo of skincare products

Product Sync is the process where we automatically create a product feed for you based on your existing products. Any time you add a new product to your UENI website, it’ll go live on these other platforms moments later.

In order for your products to successfully work with these platforms, though, you’ll need to make sure that you’ve got your products properly set up for the sync. We’ll go through this now.

Setting Up Product Sync

There are a few elements that need to be present on your website to make sure your products sync properly for all types of sync (Google, Facebook and Instagram), as well as a few platform-specific elements.

Product Details

The Product Name

Your Product name must be correctly entered. Remember, you want to make sure you to try and capture the people who are looking for exactly what you’re selling, so you should name your products with that in mind.

The Price

Not only do nearly half of all customers searching for local business information expect to see prices displayed on a website, a price is required for integrating your products into the Product Sync.

A Description

Search engines and social media platforms rely on the description to decide whether your product is suitable for a given search or feed, so not only is a description required for product sync, you’ll need to make sure that it’s optimised for search engines as well as users. Make sure it’s well-written and uses your keywords in a smart, engaging way.

A Photo

The last required element for Product Sync is a photograph of your product. You’ll want to make sure that your product photography is as good as it can be – it’s a huge factor when it comes to potential customers buying your product or choosing something else – but this doesn’t mean you need to shell out for a professional photographer.

Not sure where to start? Take a look at our guide to getting great photos without breaking the bank

If you need some help editing your products, please see our help centre guide here.

Once your products are ready, you have two more steps to follow:

An Updated Returns & Refunds Policy

Having a Returns & Refunds policy is mandatory for selling on line through Google, so make sure yours is up to date.

Don’t have any? Don’t worry: We have some oven-ready T&C’s for you here.

Once you have your terms ready follow these steps:

  1. Head to your Editor:
  2. Click on Settings, and then Merchant Policies
  3. Select the Refund Policy option

Once you’re in Refund Policy, you can add your terms here.

For more detailed information, please see our Help article here:

A Valid Business Address

This should match your GMB listing that was created when you signed up with UENI.

A Facebook Business Account

In order to synchronise your products with Facebook, you will need to have a business account and page – your personal profile won’t suffice. If you don’t already have these, don’t worry! You can create them in the process using the information from your website.

This is also important for Instagram sync – you will need to go through the Facebook sync before you can do the same with your Instagram account. 

An Instagram Business Account

Much like Facebook, your personal account won’t support Instagram Shopping. If you don’t already have a business account, you will need to create one beforehand. 

Needless to say, you will also need to have the Instagram app installed on your phone, as the option to connect your account is only available in the app.  

Turn On Google Product Sync

Now that you’ve made sure all your products are ready for product sync, you can follow these steps

If you’re more of a video person, this might help you out:


Want the steps written down?

  1. First, head to your Editor.
  2. Click on Settings
  3. Then click on Shopping Cart
  4. Then click on Product Sync
  5. Finally, click on Enable Google Merchant Center and/or Connect With Facebook

That’s it, you should be good to go. Keep in mind it may take up to 72 hours for Google to verify your request.

Troubleshooting Product Sync

In a perfect world, it’s all gone according to plan. You’ve pushed the buttons, and everything has worked.

In case something’s gone wrong, you’ll get a popup saying that something is Missing. We’ll go through all the options and detail what you need to fix in order to get your Sync working. In case your sync still doesn’t work, please email vip@ueni.com

Return & Refunds Policy Missing

If your Returns & Refunds Policy is listed as missing, there may have been an issue uploading and saving your policy. Follow these directions to fix this issue.

Business Address Missing

This could either be missing or not matching your Google My Business listing. Remember, even if you’ve chosen to hide your Business Address, it still needs to be listed (and matching your GMB) in order for the Product Sync to work properly.

Here’s a video on how to edit your contact information:


And our support article is here.

Payment Method Missing

If you have not properly set up your Payment Method, Product Sync may fail. Once your shopping cart has been activated, follow these steps to check:

  1. Log into your Editor
  2. Click on Settings, then Shopping Cart
  3. Once you’re in Shopping Cart, click Payment Methods

Once in Payment Methods, you will have the option of adding the following four payment methods: PayPal, Master Card (card payment), Visa (card payment), Cash

For more details, please see our support article here.

Products Missing

If this error appears, it is because one or more of your products are missing one of the key elements discussed above: Product Name, Price, Description, and/or an Image.

You can follow these steps to check your products over and add any missing elements you may need.

Turn On Facebook Product Sync

The good news is that if you’ve already set up Product Sync for Google, your website and products are good to go for Facebook Marketplace. If you’re skipping Google for the time being, make sure to go through the requirements mentioned above to make the process as seamless as possible. 

When you’re ready, follow these steps: 

  1. Open your Editor
  2. Click on Settings
  3. Then click on Shopping Cart
  4. Then click on Product Sync
  5. Click on the button that says Connect with Facebook
  6. You will see a pop-up asking if you want to continue. Click again on Connect with Facebook
  7. You will be taken to Facebook to authorise UENI to access your account. Click Continue and then Ok to provide authorisation
    • If you already have a Facebook business account (or multiple), you will be able to choose the account you want to connect. Pick the relevant business account and click Continue
    • If you don’t have a Facebook business account, you will be able to create one now. UENI will create one on your behalf with the information on your website. Add a business name and click Continue 
  8. If you have more than one Facebook page, select the relevant one and click Continue. If you don’t have one yet, you can create one by choosing Create New and add all the requested information. 

All done! Now you can access your Facebook Business Suite, your catalogue and your page all from the Product Sync section in your Editor.

If you prefer something more visual, have a look at this video


Turn On Instagram Product Sync

As mentioned above, you will need to set up Facebook Sync before you’re able to sync your UENI shop with Instagram Shopping. Once you’ve done that, make sure to have your phone and Instagram app ready and follow these steps: 

  1. Open your UENI Editor
  2. Click on Settings
  3. Then click on Shopping Cart
  4. Then click on Product Sync
  5. Click the button Connect to Instagram
  6. If your Instagram and Facebook business accounts are already connected, or if your Instagram account is already a business account, you’re all set. Otherwise, open the Instagram app on your phone, open the Settings menu, scroll down and choose Switch to Professional account and then Continue
  7. Choose your business category and click Done
  8. Choose Creator or Business and click Next
  9. Connect your existing Facebook Page with your Instagram business account and click Next

Congrats! You’ve successfully connected your Facebook and Instagram business accounts to your UENI website, and your products will be listed on all these platforms automatically. 

To make the most out of Instagram shopping, have a look at this blog post and learn how to create shoppable posts. 

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