Below you’ll find a list of the most common questions that we receive from prospective customers as well as a few from customers who already have an account.
Table of Contents
Who Is UENI?
At our core, UENI helps small businesses succeed online with a made-by-us website that is easily editable by the users later on. We know that not everyone has a budget that allows them to spend tons of money on a website from a custom agency, and we know there are small business owners who don’t have the time to build a DIY website.
We also know that in order to really get going, small businesses need to be online. That’s where we come in. We offer a professional, well-equipped website and other tools for online success to small businesses at a low cost. In fact, our initial offer is just a one-time fee which gets you a website (that we build for you!) and a verified Google Business listing, plus unlimited hosting and maintanance. For life.
For some businesses. That’s all they need. Somewhere to sell their products, take bookings for services, and digitally interact with existing and prospective customers alike.
For others, when their business grows and they find themselves from the page, we have a range of subscription plans that offer more flexibility and functionality, but we still try to keep small businesses (and their budgets) in mind.
We’re not an agency. We’re not a DIY website builder. We’re UENI: your way of getting your small business online.
What Do I Need to Sign Up?
To sign up for UENI, you don’t need much more than a name for your business, an address and an idea. But, like any good recipe, what you get out of the website depends on what you put in – and we’ve seen over and over again that our best-performing clients have three things in common:
- Outstanding Photos
- Detailed Service & Product descriptions
- Great information about their business
Not sure what size your images should be? Check out our Help Center guides to images here:
When you head over to the UENI start page and get ready to put your business on the map, we’ll ask you a series of questions about your business: what type of company you are, where you’re located, what you provide, and more.
The more insights you give us about your business, the better job our team can do building your website.
After you’ve provided the details our AI will create the page and our Content Team will give it a polish, and after three days we’ll send you an email letting you know your site is live.
How Do I Edit My Website?
Once your website is ready, you’ll be able to edit your website by logging in to your UENI Editor, but we get the feeling that our current and potential customers are asking for guidance, examples, and other suggestions about how to get the most out of their website.
No matter which plan you’re on, we’ve got a Step-By-Step editing guide for you.
Looking for a specific answer? Check out the Editor section of our Help Centre, which you can also access inside your Editor.
Can I See Some Example Pages?
All of Your Domain Questions
When people think of a website, they often think of the domain: the word (or string of words) that you type into your browser in order to get to the website in question. As a result, we get many questions about what we do and do not offer regarding domains.
Does a UENI Plan include a domain for free?
Our Basic, Plus and Reputation Plans include the option to create and use a free custom domain for as long as you keep the UENI plan.
Our Lifetime Plan does not include a free domain. Instead, your website will be hosted on our UENIweb servers (the domain will be yourbusiness.ueniweb.com).
Can I use my own domain name?
If you’re on a Premium plan and already have your own domain, it’s very easy to connect it to your UENI account.
You can follow along with this video, or for more details please follow our guide here.
More Frequently Asked Questions
When was UENI founded?
UENI was founded in 2014 to provide small businesses with an easy, low-cost way to get online and get new customers. We saw that the biggest pain points for small business owners were that they don’t have much time to build their online presence, they don’t have much money to spend on digital advertising, and they don’t want to navigate the complexity of what it means to be online today.
So we built something specifically for small business owners. Unlike website builders or digital agencies, UENI delivers a fully built website and listings on trusted, high traffic platforms for a very low cost.
Small and micro businesses need to be empowered. They need financing, they need staff, they need an inviting storefront or van, and they need access to customers searching online. We at UENI are proud to have the chance to help the millions of local and family-run businesses compete by giving them a platform online.
What can UENI help me accomplish?
Depending on the plan you choose, UENI can give you everything from an unparalleled way to get your business started to a fully-featured online visibility package.
If you’re at the beginning of your business journey, our Starter plan will help you get everything that you need to get your business up and running with an online presence. You’ll be able to list all your products or services, add photos, and get everything that you need to succeed on your website quickly and easily.
It’s not just your website, though. We’ll help you set up your online presence outside of your website, getting you primed to perform well in local searches.
We also offer a wide range of partnerships (available through your hub) that can help you get deals on everything a small business needs to work. Invoicing? We know who can help you with that. A card reader? Business insurance? Help with online advertising? Our partners are here for you.
Can I sell my services and products on UENI?
While every plan, including the Starter Plan, will let you set prices and sell products or services, our Plus and Reputation plan offer more fully-featured options for sales, especially our Shopping Cart.
Customers that need an even more extensive eCommerce platform should take advantage of our eCommerce solution.
When is the right time to start using UENI with my business?
Now is the time! Every business, no matter how big or how small, how new or how old, should maintain a strong presence online. 80% of consumers use search engines to search local providers, so if your business is not one of the top results, you’re missing out on new customers.
How will my business appear on Google?
Through UENI’s special partnership with Google, we’re able to make sure it stands out from the competition, by appearing as a verified business on Google Search, Google Maps and Google My Business. This means that customers will see you as a trusted and reliable professional, and will be more likely to choose your services.
Are you going to be number one on Google the day after you create your page? No, but anyone promising you that is full of it. Getting onto the first page of Google is a long journey. We’ll give you the keys and the car, but ultimately it’s up to you to drive it.
Will I need any other tools or software to use UENI?
Not at all. UENI is not your average website builder, where you have to use several different tools and plugins. With us, you only have to log in to one place to manage your website, bookings, domain, e-mail, professional listings and directories, and much more, all from your UENI Hub.
Can I communicate with customers through my UENI page?
Yes, you can! Your customers can get in touch with you by calling, using the send a message button, making a booking or purchasing a product, or connecting with you via our WhatsApp integration if you want to speak live.
No matter which plan you’re on, online bookings, sales, quote requests and direct communication via WhatsApp with customers are included. And to make sure you never miss an opportunity, you receive unlimited e-mail alerts whenever you receive a request from a customer.
Do I have to pay for web hosting?
No. All our plans include free, unlimited hosting on Amazon AWS servers, so you can be sure your website is secure, always available, and loads super fast.
Do I also get a professional e-mail address?
Yes. Our Basic, Plus, and Reputation plans include a free e-mail address with your business name (eg. email@example.com), already pre-populated with templates you can use to communicate with your customers. Our Premium customers can have up to four email addresses associated with their custom domain to allow for professional flexibility.
What about maintenance, SEO updates and all the technical upkeep?
UENI has a team of tech experts who take care of all the maintenance and search-engine optimisation updates. You don’t have to lift a finger.
What are the other platforms where my business will be listed?
UENI is a team of small business experts. That means that we know better than anyone what are the key platforms for each industry to make each business stand out.
For our Plus and Reputation customers, we will help list you in dozens of high-traffic platforms, depending on what your business does, ranging from Foursquare and Facebook Places to Google Maps and Apple Maps, as well as navigation apps such as Uber and TomTom.
How is UENI different from website builders like Wix or Weebly?
It’s simple: we make everything easy for you. With us, you don’t have to waste any time (or money) thinking about designs, colours, what to write in your company description, or how to optimise your website to stand out and rank high on Google. We take care of it all, so you can focus on growing your business.
Get in touch with us!
Got a question we didn’t answer? Wondering where you can find us on social media? We would love to hear from you.
If you are still looking for an answer to a question we didn’t cover here, please check out our Help Centre.
If you’re an existing customer who needs help, please email us with questions at firstname.lastname@example.org.